Refund Policy
Refund Policy for Sandy Fin Apparel
At Sandy Fin Apparel, we're dedicated to offering you the best quality in our range of beach-inspired products. We understand that ordering online can sometimes be a bit of a wave ride, and we want to ensure you feel confident in your purchase.
Returns:
Given the nature of our products being made upon order, we do not offer returns and exchanges unless there's a genuine issue with the product you've received.
Eligible Reasons for a Return:
- Damaged or defective product.
- Wrong item received (e.g., wrong size, design, or color).
- Print quality issues.
If you encounter any of the above issues, please contact us within [X days, e.g., "14 days"] of receiving your order, and we'll work to make it right.
Non-Eligible Reasons for a Return:
- Change of mind.
- Incorrect size ordered (please check our sizing chart carefully before placing an order).
- Issues not related to product quality or incorrect fulfillment.
Process for Returns Due to Eligible Reasons:
- Contact us at [Your Email Address] with your order number, a description of the issue, and photographic evidence.
- Once we review and approve the return request, we'll provide instructions on how to proceed.
- After receiving the returned product, we'll inspect it and notify you of the status of your refund or replacement.
Refunds (if applicable):
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
Late or Missing Refunds (if applicable):
If you haven't received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. If you've done all of this and still haven't received your refund, please contact us at aloha@sandyfinapparel.com
Shipping:
You'll be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Final Note:
We value our beach-loving community and aim to ensure you're stoked with your purchase. If there's any way we can assist or improve your experience, please don't hesitate to reach out.